1bet x Privacy Policy – Player Data Protection in Malaysia

When you register and use the 1bet x platform, we collect several categories of personal information. We only collect data that is genuinely necessary to provide you with a safe, high-quality service.

Information You Provide Directly:

• Full name as it appears on your official Malaysian identification document.
• An active Malaysian phone number for OTP verification and communications.
• An active email address for account notifications and customer support.
• Date of birth to verify that you meet the minimum age requirement of 21 years.
• Malaysian identity card number (MyKad) or passport number during the KYC verification process.
• Payment method information – e-wallet account numbers or bank account details for processing deposits and withdrawals.

Automatically Collected Information:

• IP address and device information (operating system, browser type, screen resolution).
• Activity log data – pages visited, login and logout times, bets placed.
• General location information based on IP address – used solely for regional verification purposes, not precise location tracking.
• Cookie data and similar tracking technologies – described in detail in Section 6.

Every piece of data we collect has a clear purpose. We do not use your data for any purpose beyond what is stated here without first obtaining your consent.

For marketing communications such as promotional offers, new bonuses, and 1bet x platform news, you may opt out at any time through your account settings or by contacting our customer support. Opting out of marketing communications will not affect your core account services.

The security of your data is an absolute priority for 1bet x. We continually invest in security infrastructure to ensure your information is always protected against unauthorised access, loss, or accidental disclosure.

Security Layers We Have in Place:

• 256-bit SSL Encryption for all data transmitted between your device and 1bet x servers – the same standard used by Maybank2u and CIMB Clicks.
• Data encryption at rest – all sensitive data in our databases is encrypted, meaning it cannot be read even by internal staff without the appropriate authorisation.
• Two-factor authentication (2FA) available to all member accounts and mandatory for internal staff accounts accessing sensitive systems.
• 24/7 security monitoring uses an automated intrusion detection system that alerts our security team whenever suspicious activity is detected.
• Regular security audits by independent third parties to identify and address any system vulnerabilities before they can be exploited.
• Role-based access control – 1bet x staff may only access data required for their specific role, and every access is recorded in an audit log.

1bet x does not sell, rent, or trade your personal data to any third party. This is a commitment we uphold without exception.

However, there are limited situations in which we need to share your information with certain parties for platform operation purposes:

• Payment service providers – Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks) require certain information to process deposit and withdrawal transactions in MYR. This sharing is strictly limited to data necessary for payment processing.
• Technology service providers – parties that provide cloud computing infrastructure, security systems, and platform analytics. All such parties are bound by strict confidentiality agreements and may only use your data for the purposes specified.
• Regulatory bodies and legal authorities – we are required to disclose certain information when directed by a legitimate authority, such as in cases of criminal investigation or anti-money laundering (AML) reporting obligations.
• Independent auditors – for compliance audit purposes and RNG system verification, independent auditors may require access to certain transaction data in a non-personally identifiable format.

In all of the sharing situations described above, 1bet x ensures that any party receiving your data is bound by data protection obligations equivalent to or stricter than our own standards. We never share your data with advertisers, third-party marketing platforms, or companies unrelated to the operation of 1bet x.

The security of your financial information receives particular attention at 1bet x, as it is among the most sensitive data you entrust to us.

• 1bet x does not store credit card details, full bank account numbers, or your e-wallet password in our systems. All payment transactions are handled directly by the respective payment providers.
• Transaction records — including date, amount in MYR, payment method, and transaction status — are retained in our systems for accounting, dispute resolution, and legal compliance purposes.
• All deposits and withdrawals must be made using a payment method in your own name – this is not just a security requirement, but also ensures compliance with anti-money laundering regulations.
• Your full transaction history is accessible at any time through the account history section of the 1bet x platform.

The 1bet x platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how players interact with our platform.

You can manage cookie usage through your web browser or mobile app settings. However, disabling essential cookies may affect core platform functions such as staying logged in and session security. Analytics and performance cookies can be turned off without impacting your account's main functionality.

As a 1bet x platform user who has entrusted us with your personal data, you hold the following rights, which we are committed to making straightforward for you to exercise:

• Right of Access – you have the right to request a copy of all personal data we hold about you. This request will be processed within 30 days.
• Right to Rectification – if any information we hold about you is inaccurate or outdated, you may request a correction at any time via your account settings or by contacting customer support.
• Right to Erasure – you may request the deletion of your personal data under certain circumstances. However, some data may need to be retained for legal compliance or resolution of outstanding disputes.
• Right to Restriction of Processing – you may request that we restrict how we use your data in certain situations, such as while you are disputing the accuracy of that data.
• Right to Object – you may object to the processing of your data for marketing purposes at any time. Once you object, we will stop using your data for those purposes.
• Right to Data Portability – you have the right to receive your personal data in a machine-readable format for transfer to another service provider if required.

To exercise any of the rights above, contact the 1bet x privacy team by email at support@1betx.biz with the subject line "Data Privacy Request". Please include your full name and account number to help us process your request promptly. We will acknowledge receipt within 48 hours and resolve the request within 30 days.

The 1bet x platform is exclusively for individuals aged 21 years of age and above. We do not knowingly collect or process personal data from individuals who are underage.

• During registration, we require date of birth verification and a valid Malaysian phone number — these are part of our measures to prevent registration by underage individuals.
• The KYC process, which requires a copy of your MyKad or passport, provides an additional age-verification layer for accounts conducting financial transactions.
• Should we discover that personal data has been collected from an underage individual, we will immediately delete that data and close the account in question.
• If you become aware that an underage individual has registered on the 1bet x platform, please report it to us at support@1betx.biz immediately.

In the course of operating the 1bet x platform, your data may be stored or processed on servers located outside Malaysia. This is a standard technical requirement for online platforms that rely on global cloud computing infrastructure.

• All cross-border data transfers are carried out with safeguards that meet or exceed the standards required in Malaysia.
• Data processing agreements with all third-party infrastructure providers ensure your data is protected in accordance with international standards.
• 256-bit SSL encryption is applied to all data in transit, regardless of the server locations involved.
• Server location selection prioritises data centres that meet internationally recognised security and privacy standards.

We are committed to ensuring your data receives consistent protection regardless of where it is physically stored.

1bet x retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law.

Once the retention period has ended, data will be securely deleted or anonymised so that it can no longer be linked to you personally. Requests for early data deletion will be considered in accordance with applicable legal obligations.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us through the following channels:

• Privacy Email: support@1betx.biz (include "Data Privacy" in the email subject line)
• Live Chat: Available 24/7 in Bahasa Melayu via the chat icon on the 1bet x platform
• Response time: We are committed to responding to all privacy enquiries within 48 hours

1bet x reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a clear update date. For significant changes, we will notify you by email or via an in-platform notification.